Что такое расширенная ответственность?
Extended Liability is a comprehensive cargo protection service that covers goods throughout the entire supply chain—from factory pickup through final delivery. Unlike traditional shipping insurance, which applies only during transit, Extended Liability protects inventory across all stages: warehouse storage, factory handling, customs clearance, and last-mile delivery.
The service is designed for marketplace sellers and e-commerce brands sourcing from China who need consistent, predictable protection without navigating separate insurance policies or understanding complex coverage terms.
KEY PRINCIPLE:
Extended Liability shifts risk ownership from you to the logistics provider. If goods are damaged, lost, or mishandled during the shipment process, the protection covers verified claims through a documented, third-party validated process.
Почему это важно
Without Extended Liability, a single shipping loss—a container damaged at sea, goods lost in customs clearance, or a carton set mishandled at the warehouse—hits your bottom line directly. For sellers operating on thin margins, even one loss can erase weeks of profit.
Extended Liability transforms this from a catastrophic risk into a manageable cost baked into your logistics bill. You move forward knowing that if something goes wrong during transport, storage, or handling, you have a documented path to recovery.
Risk Transfer
Logistics provider assumes financial responsibility for loss or damage
Operational Continuity
Claims are resolved while you continue sourcing and selling
Compliance Alignment
Meets Amazon FBA, Temu, and TikTok Shop requirement standards
Margin Protection
Protects profitability against supply chain shocks
Детали покрытия
How Pricing Works
- ✓Custom quote provided by your logistics manager
- ✓Premium calculated based on shipment value and destination
- ✓Coverage terms adjusted to your risk profile
- ✓Quote delivered before freight booking confirmation
Factory Pickup & Warehouse
- ✓Damage during factory pickup and consolidation
- ✓Loss or damage while goods await shipment in warehouse
- ✓Handling damage at origin warehouse
In-Transit Coverage
- ✓Damage during air, sea, or ground transport
- ✓Loss of entire carton or partial shipment in transit
- ✓Theft or pilferage at transit hubs
- ✓Weather-related damage during sea transport
Customs & Cross-Border
- ✓Damage during customs inspection
- ✓Mishandling at border crossing
- ✓Loss in customs hold or temporary storage
Last-Mile & Final Delivery
- ✓Damage during last-mile delivery
- ✓Loss during FBA center inbound
- ✓Carton damage at final warehouse
NOT COVERED:
Damaged goods from manufacturer defect, specification non-compliance, or quality failure discovered at destination. Extended Liability covers transport and handling risk, not product design or quality control failures.
Когда действует покрытие
Express (3-7 days)
Full coverage with 100% goods value guarantee. Expedited claims processing. Best for time-sensitive, high-value orders.
Air Cargo (7-12 days)
Standard coverage at 95% goods value. Includes insurance endorsement for premium shipments. Recommended for regular restocking.
Special Line (12-18 days)
Full coverage with regional underwriting. Coverage tailored to specific destination markets and regulatory environments.
Sea Transport (30-45 days)
Full coverage with extended claims window (90 days instead of 30). Includes in-transit inspection rights and port loss coverage.
Процесс претензий
1. Notify Immediately
Contact ECOM.CARE within 24 hours of discovering loss or damage. Provide carton details, BOL numbers, and initial photos.
2. Document the Loss
Take detailed photos of damaged goods or cartons. Preserve original packaging. Collect any warehouse, customs, or carrier paperwork.
3. File Claim
Submit claim form with documentation via portal. Include purchase receipt, invoice value, and proof of paid freight.
4. Third-Party Assessment
Independent adjuster evaluates claim. Local inspector may physically inspect goods if applicable.
5. Settlement
Claim approved or negotiated. Payment issued within 30 days of approval. Average resolution: 21 days.
CLAIMS SUPPORT:
ECOM.CARE provides multi-language claims support, documentation templates, and local adjuster coordination. We guide you through the process to ensure maximum recovery.
Часто задаваемые вопросы
How is the Extended Liability premium calculated?▼
Your logistics manager provides a custom quote based on: shipment value, destination country, logistics lane (express/air/special/sea), cargo profile, and risk assessment. The quote is provided before freight booking confirmation.
What's the difference between Extended Liability and standard freight insurance?▼
Extended Liability is integrated into your logistics service and covers the entire supply chain from factory to destination. Standard freight insurance applies only during transit and requires separate premium. Extended Liability simplifies coverage and eliminates gaps.
How long do I have to file a claim after discovering damage?▼
You must notify ECOM.CARE within 24 hours of discovery. The formal claim deadline varies: 30 days for express/air, 90 days for sea transport. Prompt notification is critical to preserve evidence.
Can I add Extended Liability to an existing freight booking?▼
Extended Liability should be discussed when planning your shipment so your manager can include it in the freight quote. Adding it mid-booking may not be possible. Discuss availability with your logistics team.
If goods are damaged by my supplier's poor quality, does Extended Liability cover it?▼
No. Extended Liability covers transport and handling risk only. Damage from manufacturer defect, quality failure, or specification non-compliance is not covered. This is determined during the claims assessment.
Can I file multiple claims on a single shipment?▼
Yes. If different cartons suffer different types of loss (one damaged, one lost), you can file separate claims. Total recovery cannot exceed the shipment value.